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Channel: Adobe Community : Unanswered Discussions - Enterprise Deployment (Acrobat and Reader)
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Acrobat plugin causes problems in Word 2016

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We are about to migrate about 2000 computers to Office 2016.

 

We have a problem when Office 2016 and Acrobat Pro are both installed. We'll submit it to both Microsoft and Adobe.

 

The problem occurs when Acrobat Pro is present and the plugin is integrated in Word 2016. From Word, if we close a document using the "close document" menu item, the document closes, but the cursor is changed to a spinning cursor. The computer/application (MS Word) is not frozen but the cursor is in spin mode until we move the cursor to the top or bottom of the page (in order to go outside the document portion). If we close the document using the x (top right), the document closes properly. Otherwise, the plugin is functional.

 

To simplify the problem, I've done a clean install of Windows 7 (without joining the computer to a domain and without any configuration). I then installed Office 2016 (32 bits) and installed all updates (Windows Update AND Microsoft Update). The Word version is 16.0.4456.1003. I then installed Acrobat Pro. I've tried with both version 11 (11.0.18) and DC (15.023.20053), and I reproduced the problem. If I remove the Adobe plugin, the close documents menu item works properly.

 

I'd like help to fix that problem or at least, to see it fixed in a new update.

 

Thanks.


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