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Adobe Acrobat Reader not installing on some system

August 8, 2018, 2:42 pm
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I am having problem installing Acrobat Reader ( Acrobat Reader DC) on Win10 & Win7 system. Some are successful other failed. When i install Manually i get error "Windows installer does not permit patching of managed advertised products. At least one feature of the product must be installed before applying the patch".

 

Method of install:

 

- I have tried installing using Local Admin

     - Same error(Error Above)

- Tried installing using Network Admin

     - Same error(Error Above)

 

Deployed using SolarWinds Patch Manager as well (has pre-built package)

     - It will show successful

          - However when i check Program Files, can't find reader.

 

Got the package from

     - Adobe Acrobat Reader DC Install for all versions

               Also downloaded from

     - Adobe - Adobe Acrobat Reader DC Distribution

 

I also found in another forum on Adobe (Windows installer stops installation ) to do an reader cleanup however after few min the program would crush.

     - after restart and trying to re-install got the same Error

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Adobe Acrobat Reader not installing on some systems

August 8, 2018, 2:43 pm
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I am having problem installing Acrobat Reader ( Acrobat Reader DC) on Win10 & Win7 system. Some are successful other failed. When i install Manually i get error "Windows installer does not permit patching of managed advertised products. At least one feature of the product must be installed before applying the patch".

 

Method of install:

 

- I have tried installing using Local Admin

     - Same error(Error Above)

- Tried installing using Network Admin

     - Same error(Error Above)

 

Deployed using SolarWinds Patch Manager as well (has pre-built package)

     - It will show successful

          - However when i check Program Files, can't find reader.

 

Got the package from

     - Adobe Acrobat Reader DC Install for all versions

               Also downloaded from

     - Adobe - Adobe Acrobat Reader DC Distribution

 

I also found in another forum on Adobe (Windows installer stops installation ) to do an reader cleanup however after few min the program would crush.

     - after restart and trying to re-install got the same Error

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Donde puedo descargar la factura de un producto comprado?

August 9, 2018, 10:18 am
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Donde puedo descargar la factura de un producto comprado?

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Adobe Reader DC 2015.007.20033

August 15, 2018, 6:25 am
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Hello,

 

I am deploying on Adobe Acrobat reader for an enterprise.  I have used the Adobe Customization Wizard to generate a transform file (.MST file) and have been able to streamline the installation wizard.  I have checked the "Disable Upsell" option inside the installation Wizard:

 

Capture.PNG

 

However, it seems when I launch the application, in the bottom right corner there is still a message that offering a "Free Trail" of Acrobat Adobe reader.  We do not want this to display to our user community.  We would like to turn this off.  Is there any way to turn off this feature?

 

Capture.PNG

 

Thanks,

 

Zach

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Unable to give "Manage Documents" permissions to Adobe PDF printer

January 21, 2019, 3:42 am
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Hello

Along with our Adobe Suites we have Adobe Reader DC and the ADOBE PDF Printer installed on a Terminal Server (Win2016).

The Catbuilder application requires "EVERYONE" to have permissions on that Adobe PDF Printer - set to "Manage Documents".

However, under the permissions Tab of the printer properties (I am logged on as Enterprise Admin) everything is greyed out - Impossible to change and permissions.

According to a blog I read, this may be due to Adobe installing in "PROTECTED MODE", but whatever the reason, I need to be able to set the required permissions.

I could not find any GPO which would help either.

PLEASE HELP.

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Block startup of Creative Cloud (Server 2012)

January 21, 2019, 2:10 am
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Hi all,

 

We are running a remote-desktop farm of around 50 users, only around 4 of these are using DC pro.

 

When each user sign's in, an instance of creative cloud and 'Adobe CEF Helper' is starting up (totalling to 50 instances of each).

 

Because we are running a remote-desktop farm, typical functionality such as msconfig -> startup items is NOT available (or such as in windows 10, going into task manager and clicking the startup tab is not available either).

 

I have also tried going into shell:startup and trying to find a startup folder in \programdata, but to no avail.

 

Is there a registry setting of value 1/0 that can be amended to allow/prevent this startup when a user logs in? Otherwise, I can only see setting up a group policy specifically for the DC Pro users to allow the program to run and block it for all other users (which seems a bit overkill.. hopefully there's functionality to manage this from IT perspective). Having each user sign-in and select the 'no not startup' is not an option.. because not all users have a sign-in to even select this option.

 

Any advice greatly appreciated,

Thanks

 

 

Moderator: Moved from Adobe Creative Cloud to Acrobat General Troubleshooting

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acrobat pro device licence - Asking Me To Sign In

January 21, 2019, 8:52 am
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Hey,

 

I have multiple Device LIcences for Adobe Creative.

 

All other apps are working with the device licence without issue, but Adobe Acrobat Pro, keeps asking for a sign in and then saying the trial is expire.

 

This is not a sign in licence, it's a device licence.

 

I've tried uninstalling and reinstalling from scratch.  I've tried fixing the hosts file.  I've tried using a licence package.

 

None of this resolves the issue, and Adobe Acrobat Pro DC keeps loading as a Trial, after a 7 day period.

 

Please assist as all other device licenced apps are working without issue.

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SCCM 3rd Party Catalogs for SCCM 1810?

January 22, 2019, 2:58 am
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Hi

 

We are looking at setting the 3rd Part Patching on SCCM and are looking for any Adobe Catalogs that are available.

 

I have found this page and have tried the Reader DC Continuous Track options but some of the URL's are not HTTPS and the Transition link has an expired cert

 

SCCM-SCUP — Enterprise Administration Guide

 

Is there an updated list of Catalog's anywhere?

 

Thanks

 

Simon

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Adobe Acrobat "missing redaction capability" via Citrix Session only

June 26, 2018, 7:41 am
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Our firm is having an Adobe Acrobat "missing redaction capability" via Citrix Session only issue.

Most of the firm uses Adobe Acrobat X (PRO), some users use Adobe Acrobat Standard (which does NOT have redaction capability).

 

When Acrobat PRO users remotely access the network via Citrix they don't have redaction capabilities.  My engineer re-installed Acrobat Pro on the Citrix server yesterday and it seemed to work.  He checked many things including Group Policies.  Today I tested it and it worked fine Citrixed in as myself, but failed Citrixed in as another Acrobat Pro user.

 

This is a maddening problem.

 

Any suggestions?

 

Thanks so much for your input.  It is greatly appreciated.citrixAcrobatKnowledge Base

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Adobe Reader installs files into the installation file's folder instead of where it's supposed to be

January 23, 2019, 4:57 pm
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Here's the command I have in the batch file:

msiexec.exe /a AcroRead.msi /p AcroRdrDCUpd1901020069.msp /qb /norestart ALLUSERS=1 EULA_ACCEPT=YES SUPPRESS_APP_LAUNCH=YES DISABLE_ARM_SERVICE_INSTALL=1 DISABLEDESKTOPSHORTCUT=1

 

Whenever I run it, it installs the files in the folder where installation files are and not in its proper places. The person who packaged the previous version had:

msiexec.exe /i AcroRead.msi /qb /norestart ALLUSERS=1 EULA_ACCEPT=YES SUPPRESS_APP_LAUNCH=YES DISABLE_ARM_SERVICE_INSTALL=1 DISABLEDESKTOPSHORTCUT=1

But that didn't install anything at all.

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Want to confirm the adobe upgrade email sender is valid

January 23, 2019, 8:31 pm
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Your case number:  ADB-5514162-F9X2

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Creative Cloud on VDI for Acrobat Pro

January 25, 2019, 1:47 pm
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I work in an enterprise environment where we have about 145 users with Adobe Acrobat. A large majority of these users are on Windows 7 32 bit Virtual Machines with 3 gb ram and 2 cpu cores. That would usually exceed the minimum system requirements for Adobe Acrobat. But the latest 2019 version of Adobe Acrobat DC comes with the Creative Cloud application which is causing a lot of performance issues when we tested it on a virtual machine. So my question is how can the users run acrobat without the creative cloud app?

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Software "Conflict" When Downloading Acrobat Pro DC

January 27, 2019, 10:09 am
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I am installing CC on a new Windows 10 computer, and every time I try to download Acrobat Pro DC I get an error message saying that I need to shut down Word. Problem is, I'm not running Word. I've rebooted and tried it and still get the error message, "Conflict Installing Acrobat DC. Please save your work and close the following programs for all logged in users, then click Continue....-Microsoft Word."

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How do I re-send a welcome email to a staff member?

January 29, 2019, 7:26 am
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Gm !  How do I re-send a welcome email to a staff member?

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Turn Off Adobe Acrobat Update Service Windows 7 command line

January 29, 2019, 10:25 am
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I have about 300 PCs that I administer remotely.  These are all Windows 7 32-bit systems (don't worry, they'll be upgraded to Windows 10 by the end of the year) which I can ONLY access via ssh command line.  Any updates I run are via batch script.  These systems were very locked down for our users via Group Policy.  We used to have the system tray (aka the "notification area") hidden via Group Policy.  Due to a new app, we had to unlock the notifications area, but now we are constantly getting "you need to update Adobe Reader" even though when reader was originally installed, it was set to "manually update" because I've been manually updating it all along.  The whole point of my choosing the "manually update" option was so that our users wouldn't be annoyed and think they need to update their systems.  All these systems need to match and we don't want a hodgepodge of systems out there.

 

We don't want our users to see these update notifications.  It will only interfere with their work and they will let us KNOW they want them turned off.  I tried using a Powershell command:

 

Set-Service -Name AdobeARMservice -Status Stopped -StartupType Disabled

 

And that worked - for about 15 minutes and then the notifications were right back in the system tray again. 

 

How do I turn these off via either a cmd line command, Powershell, or a reg key?

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How can i enable the certified use add-on module at programstart?

January 30, 2019, 2:32 am
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Hi,

i need that setting to apply on all computers, any idea?

 

 

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Problem with adding IdP certificate with Acrobat

December 3, 2018, 1:21 pm
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Hello

Maybe someone in here can assist me. So i am trying to get Single Sign On to work for our organization.

When in the configure directory section i follow the sets provided to copy the cert we use for our AD FS and when i click save i get an error saying

"There was a problem saving your configuration - check the values you entered and make sure you are uploading a valid (PEM base64-encoded X.509) certificate."

I did save the cert as a base64-encoded x.509 cert too from the FS server.

 

Is there anything else i could try or any other work around for this anyone might know?

 

Thank you

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SCCM Deployment - keep old file associations

February 5, 2019, 5:09 am
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I'm setting up a SCCM offline deployment of Acrobat DC Pro. I don't want this to overwrite the users current default app setting - most users have it set to Acrobat Reader - nor do I want anything that will regularly overwrite their settings. Is there any way to set the installer to not overwrite the default apps for .pdf etc?

 

Because of hot-desking we have to deploy DC Pro to all desktops, but only a small number of users will actually use the product, the others will be using Reader for most of their pdf needs. I'd use a GPO to set the default to Reader, but that then complicates things for users who do use Pro or other program for PDF's.

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Adobe Acrobat SharePoint OpenDocuments Component

February 5, 2019, 10:12 am
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Ok so I've got a SharePoint 2013 environment on Server 2012 R2 and Adobe Acrobat 2017 standard edition on Windows 10


Working with Microsoft I've tweaked SharePoint so that when you click on a link to a pdf within SharePoint then it opens within Adobe Acrobat outside of the browser without issue.

 

When I select the same file and click edit though I get a pop-up message saying "We're sorry, we couldn't find a program to open this document".

 

According to the Microsoft tech the outstanding edit issue is because in the Manage-Add On section of IE / Edge the add on "Adobe Acrobat SharePoint OpenDocuments Component" is installed, but disabled and the option to enable is greyed out.

 

He indicates if I can get this add-on to work my error should go away. The difficult part is this is deployed enterprise why so I have to come up with a deployable solution.

 

Any suggestions would be appreciated.

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Adobe not allowing signature to be populated on document .Signature is saved on desktop. Staff member is signed in and has Adobe DC product.

February 6, 2019, 12:18 am
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Please advise ,adobe not allowing signature to be populated on document .Signature is saved on desktop.

Staff member is signed in .Previously this function worked.signature not populating.png

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